Idea 1 · Home Care Scheduling & Routing
Core problem solved with AI: Delivering dynamic workforce routing that schedules caregivers under complex constraints such as skills, time windows, regulations, and travel time.
- Step 1: Collect the essentials – Pull in patient details (acuity, address, required time window) from the EHR and caregiver info (skills, credentials, availability, home base) from the workforce system. Normalize and store everything in a simple relational database.
- Step 2: Add location & timing intelligence – Convert all addresses to coordinates using a geocoding API. Build a travel-time matrix using Google Maps/Mapbox so the system knows how long it takes to get from any caregiver to any patient. Estimate visit length using rules or a lightweight model.
- Step 3: Build the daily schedule – Feed all inputs into a routing solver that handles real constraints, time windows, drive limits, acuity priorities, overtime caps, and caregiver skill matching. Use OR-Tools or Gurobi to generate an ordered list of visits for each caregiver with timestamps.
- Step 4: Handle real-world chaos – If a patient cancels, a caregiver calls off, or traffic shifts, publish an event and re-run the solver for just the affected routes. Only reshuffle what’s necessary; keep completed or in-progress visits intact.
- Step 5: Serve it to operations & track performance – Expose schedules via an API or dispatcher dashboard showing caregiver routes on a map, timelines, and metrics like drive time and on-time percentages. Log each optimization run and track KPIs so the system learns where schedules break and where time is being wasted.
- Start with a lightweight core (EHR ingestion, geocoding, baseline routing solver) to ensure reliability before adding advanced features.
- Introduce real-time reoptimization only after data quality and visit-duration predictions stabilize.
- Implement clear assignment explanations and KPI tracking (drive time, on-time %, utilization) to build trust and support continuous improvement.